CIS-2010 Chapter 11: Detail View

1)

Which of the following is NOT a major function of the information systems department?

1)

Planning the use of IT to accomplish organizational goals.

2)

Maintaining enterprise applications.

3)

Managing outsourcing relationships.

4)

Protecting assets.

5)

All of the above are functions of the IS department.

2)

Another name for the CIO is the _____________.

1)

COO

2)

Director of information services

3)

CFO

4)

Vice president of information

3)

Which group manages the computing infrastructure?

1)

The technology office.

2)

The development department.

3)

Outsourcing relations.

4)

Operations.

4)

The data administration staff reports to the:

1)

CFO.

2)

CTO.

3)

CIO.

4)

Operations.

5)

The steering committee is sponsored by the:

1)

IS department.

2)

CIO.

3)

CIO.

4)

CEO.

6)

The representative for IS and IT issues among the executive group is the:

1)

CEO

2)

CTO

3)

CIO

4)

CSO

5)

None of the above.

7)

The most visible of all the IS department's functions is maintaining the computing ________.

1)

Databases

2)

Infrastructure

3)

Users

4)

Workgroups

8)

Every division in the DOC Corporation operates under its own set of rules and standards, and needs to remain this way. DOC needs to have a:

1)

Centralized information system.

2)

Highly controlled information system.

3)

Decentralized information system.

4)

None of the above.

9)

The IS department usually ________ problem requests and places them in a queue.

1)

Numbers

2)

Considers

3)

Prioritizes

4)

Tracks

10)

Development processes are variations on the theme of:

1)

Requirements

2)

Design

3)

Implementation

4)

All of the above.

11)

Organizations conduct the requirements phase:

1)

In-house.

2)

By outside investigators.

3)

Outsource.

4)

Out-of-house.

12)

A systems that has outdated technologies and techniques, but is still in use is called a(n) ______________ information system.

1)

Outmoded

2)

Aged

3)

Legacy

4)

None of the above

13)

Sam is a sustaining-application developer, and has ______ years of experience as new-application developers.

1)

Fewer

2)

More

3)

The same number

4)

Years of experience is not relevant for this work

14)

Janet tests software for DOC Industries. She is a __________.

1)

Database administrator

2)

Data administrator

3)

Sustaining-application developer

4)

PQA engineer

15)

Most large organizations will have a single:

1)

Data administrator.

2)

Database administrator.

3)

Database control administrator.

4)

Data control administrator.

16)

Definitions for data that is shared across the organization is called the:

1)

Data items.

2)

Metadata.

3)

Data definitions.

4)

Sku_description.

17)

The database that contains data definitions for an organization is the:

1)

Data file.

2)

Data standards.

3)

Data definitions.

4)

Data dictionary.

18)

Data dictionary fields typically do NOT include which of the following?

1)

Data item name.

2)

Data item description.

3)

Standard data format.

4)

Data size.

19)

One of the advantages of outsourcing is:

1)

No longer having to completely controlling everything.

2)

The long-term costs may be higher.

3)

Expertise is gained.

4)

The organization will usually stay tied to the outsourcer.

5)

All of the above.

20)

Which of the following is not a financial benefit of outsourcing?

1)

Outsourcing usually leads to an initial cost reduction, because the organization does not need to offer benefits.

2)

Outsourcing usually allows the organization to hire part-time employees at lower costs.

3)

Outsourcing allows the company to lower the salaries of the remaining workers to match those of the outsourced company.

4)

Outsourcing allows the organization to gain economies of scale.

21)

Which of the following is an example of the benefit of outsourcing by reducing risk?

1)

Outsourcing will cap taxes.

2)

Outsourcing reduces implementation risk.

3)

Outsourcing will avoid problems in production.

4)

Outsourcing avoids legal risk.

22)

Which of the following is NOT an alternative to outsourcing?

1)

Running a web storefront on Amazon.

2)

Acquiring licensed software packages from Oracle.

3)

Hiring EDS as a vendor for hardware infrastructure.

4)

Hiring PeopleSoft to handle the firm's payroll function.

5)

None of the above. They are all examples of outsource alternatives.

23)

Which of the following is an example of loss of control by outsourcing?

1)

Loss of intellectual property rights.

2)

Loss of economies of scale.

3)

The outsourcing vendor may change its pricing strategy.

4)

There may be no easy exit.

24)

It may be hard to end the relationship with an outsourcer because:

1)

You have lost economies of scale.

2)

The CIO has become superfluous.

3)

The vendor has become tightly integrated into the business.

4)

There may be mismanagement.

5)

None of the above.

25)

Users are expected to ____________ by your IS department.

1)

Use computer resources according to the policies established

2)

Install only necessary software

3)

Make limited use of Youtube

4)

Request software additions as something new becomes available

26)

The director of information services is the principal manager of the IS department.

1)

True

2)

False

27)

The CEO may report to the CEO, COO, or CFO.

1)

True

2)

False

28)

The CEO may report to the CEO, COO, or CFO.

1)

True

2)

False

29)

The CIO usually evaluates new technologies and ideas, and recommends those that are relevant to the organization.

1)

True

2)

False

30)

The difference between IT and IS is that IT is simply technology and IS exists to help the organization achieve its goals.

1)

True

2)

False

31)

Maintaining alignment between the IS department and organizational strategy is done once a year.

1)

True

2)

False

32)

Organizations can usually implement all good ideas suggested by executives.

1)

True

2)

False

33)

The structure of the IS infrastructure must mirror that of the organization.

1)

True

2)

False

34)

The most visible of all the IS department's functions is priority development.

1)

True

2)

False

35)

A centralized system requires that all parts of the organization must use an identical system.

1)

True

2)

False

36)

Distributed computing systems can be used to send information from autonomous parts to a centralized database for reporting.

1)

True

2)

False

37)

The IS department can usually allow computer users to select their own configurations.

1)

True

2)

False

38)

The IT department is a service organization, providing computer infrastructure to the users.

1)

True

2)

False

39)

IS departments usually service each computer problem in the order in which it was turned in.

1)

True

2)

False

40)

Chris' company was still using Windows 95 for its operating system. This was an example of a legacy system.

1)

True

2)

False

41)

EAI usually requires the creation of interior layers of software, and possibly even international databases.

1)

True

2)

False

42)

PQA engineers work on existing applications.

1)

True

2)

False

43)

The integration of disparate system for EAI is usually performed in-house, because of the legacy systems involved.

1)

True

2)

False

44)

Data standards are the metadata for metadata shared across an organization.

1)

True

2)

False

45)

Database administration is concerned with the creation and dissemination of data policies.

1)

True

2)

False

46)

The data administrator creates the data policies for the organization.

1)

True

2)

False

47)

Outsourcing is an easy way to gain needed expertise.

1)

True

2)

False

48)

Outsourcing usually leads to higher costs, but reduces risks.

1)

True

2)

False

49)

Outsourcing reduces risk by ensuring certain levels of quality.

1)

True

2)

False

50)

Acquiring licensed software is an example of outsourcing.

1)

True

2)

False

51)

The benefits of outsourcing must be balanced against the loss of economies of scale.

1)

True

2)

False