Viewing All Questions for Handbook practice
Questions
Answers
1)
Laws
2)
Moral principles
3)
Regulations
4)
Traditions
5)
Virtues
1)
Verbal communication
2)
Impatience
3)
Defamation
4)
Restating
5)
Nonverbal communication
1)
Contract law
2)
Criminal law
3)
Civil law
4)
Administration law
5)
Tort law
1)
Biology
2)
Physiology
3)
Pathology
4)
Epidemiology
5)
Parasitology
1)
Septum
2)
Tricuspid valve
3)
Semilunar valve
4)
Mitral valve
5)
Aortic valve
1)
Ethics
2)
Morals
3)
Etiquette
4)
Laws
5)
Virtues
1)
Epithelium
2)
Epididymis
3)
Testicle
4)
Albumin
5)
Ceccum
1)
Have the patient's consent
2)
Call the patient on the telephone and inform him or her
3)
Notify the patient in writing
4)
Call the patient's insurance company
5)
None of the above; the physician cannot terminate a contract
1)
Fast
2)
Slow
3)
Hard
4)
Soft
5)
Difficult
1)
Distal
2)
Lateral
3)
Superior
4)
Medial
1)
The work environment
2)
Getting financial help for physically challenged persons
3)
Classifying individuals according to needs
4)
Providing opportunities for physically challenged persons
5)
All of the above
1)
Oral statements that tend to damage an individual's reputation
2)
Written statements that tend to damage an individual's reputation
3)
Written truths about a person
4)
Oral truths about a person
5)
None of the above
1)
Express sympathy for the patient's problems
2)
Tell the patient about his or her own problems
3)
Acknowledge the patients feelings
4)
Make no comment - it is none of the medical assistant's business
1)
The Environmental Protection Agency (EPA)
2)
The Drug Enforcement Agency (DEA)
3)
The Occupational Safety and Health Administration (OSHA)
4)
The Bureau for Standards of Procedures (BSOP)
5)
Centers for Medicare and Medicaid Services (CMS)
1)
Mandible
2)
Occipital
3)
Frontal
4)
Ethmoid
5)
Temporal
1)
Registration
2)
Certification
3)
Licensure
4)
Both A and B
5)
All of the above
1)
Hypothalamus
2)
Thalamus
3)
Master gland
4)
Infundibulum
5)
Cerebellum
1)
Discussion, defendant, damages, direction
2)
Direction, derelict, discussion, damages
3)
Duty, direction, direct cause, damages
4)
Duty, derelict, direct cause, damages
5)
None of the above
1)
Conviction of a crime
2)
Unprofessional activity
3)
Physical or mental incapacitation
4)
Senility
5)
All of the above
1)
Q2h
2)
Qod
3)
Qid
4)
Tid
5)
Bid
1)
Organ
2)
Organ system
3)
Organelle
4)
Gland
5)
Cell
1)
"Tell me about your children."
2)
"Are you an only child?"
3)
"Fully describe your pain."
4)
"What are your plans for the future?"
5)
"What kinds of symptoms are you experiencing?"
1)
Aorta
2)
Superior vena cava
3)
Femoral artery
4)
Temporal artery
5)
Radial artery
24)
1)
Blood in the urine
2)
Pus in the urine
3)
Frequent urination
4)
Painful urination
5)
No urinary output
1)
Give no explanations - the patient may not understand anyway
2)
Make explanations short and simple - the less said the better
3)
Give detailed explanations slowly - and explain as you go along
4)
Be indirect - make your statements general
5)
None of the above
1)
Letting the receptionist handle all calls
2)
Being courteous and displaying a positive attitude and personality
3)
Being prompt, fast, and efficient
4)
Keeping the caller on hold; this is a sign of a busy office and a good doctor
5)
Returning all calls at the end of the day
1)
Contract law
2)
Tort law
3)
Administrative law
4)
Judicial law
5)
Executive law
1)
Nominal damages
2)
Compensatory damages
3)
Punitive damages
4)
Realistic damages
5)
Medical damages
1)
Bile production
2)
Detoxification of harmful substances
3)
Production of heparin
4)
Storage of glycogen
5)
All of the above
1)
The physician is superior
2)
The thing speaks for itself
3)
Let the master answer
4)
The physician is responsible
5)
Speak only when spoken to
1)
Hypoglycemia
2)
Hyperglycemia
3)
Hyperkalemia
4)
Hypernatremia
5)
Hyperglycosuria
1)
Shows that the medical assistant is empathetic
2)
Is not appropriate in interviewing a patient
3)
Allows the patient to direct the conversation anywhere he or she wants it to go
4)
Can be used whenever the medical assistant feels threatened
5)
Is appropriate to show the patient that the medical assistant feels uncomfortable
1)
Intact skin
2)
Phagocytosis
3)
Antigen-antibody reaction
4)
Interferon
5)
Pus formation
1)
Arthro-
2)
Cranio-
3)
Cardio-
4)
Myo-
5)
Athero-
1)
Occipital bone
2)
Sternum
3)
Mandible
4)
Maxilla
5)
Hyoid bone
1)
Safety needs
2)
Knowledge needs
3)
Self-esteem
4)
Self-actualization
5)
Physiological needs (food and water)
1)
Divert the child's attention
2)
Tell the child to keep quiet
3)
Give short, honest answers
4)
Ignore the child completely
5)
Talk only with the parents
1)
Breach of contract
2)
Assault
3)
Malpractice
4)
Negligence
5)
Unethical
1)
Prn
2)
Ad lib
3)
Stat
4)
Po
5)
Qoh
1)
Nausea of 2 days' duration
2)
Diarrhea that appears to be getting more frequent
3)
Pain in the arms with shortness of breath
4)
Sore throat and cough
5)
None of the above
1)
-phagia
2)
-dipsia
3)
-pnea
4)
-megaly
5)
-plasty
1)
A contract
2)
A professional association
3)
A partnership
4)
An endorsement
5)
Res ipsa loquitur
1)
Doing the job
2)
Being appropriate
3)
Working within the scope of practice
4)
Restrained
5)
Ethical
1)
Referring all calls to the physician as they come into the office
2)
Being loud and assertive with the patients
3)
Not talking too much
4)
Allowing the answering machine to pick up incoming calls for an hour each day
5)
Controlling the speed, enunciation, volume, and pronunciation of the voice at all times
1)
Agreement to do or not to do certain things
2)
Mutual agreement to do or not to do certain things
3)
Mutual agreement, based on sufficient consideration, to do or not to do certain things
4)
Legal concept that can be interpreted in several ways
5)
None of the above
1)
Back
2)
Before
3)
After
4)
Above
5)
Below
1)
The physician will not abandon the patient
2)
The physician will allow sufficient time for the patient to retain services of another physician, should the need arise
3)
The physician will possess and exercise the degree of skill and care similar to the degree of skill and care of other physicians in a similar type of practice
4)
All of the above
5)
None of the above
1)
Use the same communication techniques for all types of patients
2)
Set up barriers to effective communication
3)
Be effective at sending and receiving messages
4)
Speak in a hurried manner
5)
Make explanations using technical terms
1)
Gastritis
2)
Gastrectomy
3)
Gastroplasty
4)
Gastrotomy
5)
Gastropexy
1)
Electrolyte
2)
Molecule
3)
Cell
4)
Tissue
5)
Organ
1)
1
2)
3
3)
7
4)
10
5)
12
1)
Malfeasance
2)
Misfeasance
3)
Unethical
4)
Negligence
5)
Feasance
1)
Spleen
2)
Lymph nodes
3)
Red bone marrow
4)
Yellow bone marrow
5)
Liver
1)
Artificial active
2)
Artificial passive
3)
Naturale active
4)
Natural passive
5)
None of the above
1)
Bid
2)
Qid
3)
Stat
4)
Both A and B
5)
All of the above
1)
Good Samaritan Act
2)
Dr. Kevorkian Procedure
3)
Uniform Anatomical Gift Act
4)
An advance directive
5)
Informed consent
1)
Silence
2)
Clarifying
3)
A closed question
4)
An open-ended question
5)
Paraphrasing
1)
Abraham Maslow
2)
Lawrence Kohlberg
3)
Sigmund Freud
4)
Jean Piaget
5)
Elisabeth Kubler-Ross
1)
Stapes
2)
Choroid
3)
Malleus
4)
Incus
5)
Cochlea
1)
Circumduction
2)
Inversion
3)
Rotation
4)
Abduction
5)
Adduction
1)
Reciprocity
2)
Endorsement
3)
Verification
4)
Certification
5)
Licensure
62)
1)
Abortion
2)
Artificial insemination
3)
Genetic counseling
4)
Organ donation
5)
Euthanasia
1)
Tympanoplasty
2)
Myringotomy
3)
Otoplasty
4)
Keratotomy
5)
Stapedectomy
1)
Fat
2)
Marrow
3)
Muscle
4)
Osteoblasts
5)
Vitamins and minerals
1)
Physiological need
2)
Safety and security need
3)
Love and belonging need
4)
Self-esteem need
5)
Self-actualization need
1)
Environment
2)
Heredity
3)
Life experience
4)
Age
5)
All of the above
1)
Always be documented in the medical record
2)
Never be documented in the medical record
3)
Sometimes be documented in the medical record, depending on the type of information
4)
Not be practiced in a medical office
5)
None of the above
1)
Data arranged in a matrix
2)
The computer version of typing
3)
Sets of records of information
4)
Word processing templates
5)
None of the above
69)
1)
Sees patients in the order in which they arrive at the office
2)
Allots specific time periods to patients
3)
Does not allow patients to change appointment times
4)
Lets the doctor choose which patients he or she wants to see
5)
All of the above
1)
Are stored in the order in which they are received in the office
2)
Have the oldest date first
3)
Are stored in reverse chronological order (most recent first)
4)
Are stored in random order
5)
Are stored in order of importance
1)
Last name
2)
First name
3)
Middle initial
4)
Title
5)
Professional title
1)
Patient record
2)
Patient bill
3)
Charge slip
4)
Laboratory requisition
5)
X-ray order form
1)
General ledger
2)
Write-it-once system
3)
Charge slip system
4)
Daily log
5)
None of the above
1)
Visits to doctor's office
2)
Vitamin B12 shots
3)
Eyeglasses
4)
Home health aids
5)
Services in an extended care facility
1)
ICD-9-CM
2)
HCFA
3)
CPT-4
4)
HCPCS
5)
ICD-10
1)
Blocks out the time when the physician is out of the office and cannot see patients in the office
2)
Blocks out the times when patients can be seen
3)
Blocks out the times when the medical assistant will not be available
4)
All of the above
5)
None of the above
1)
Give the person an appointment at the earliest possible time
2)
Tell the doctor
3)
Determine that the patient is not in an emergency condition and then offer the person the first available appointment
4)
Fit the person in that day
5)
Tell the person to come back later
1)
Kept in a file cabinet
2)
Kept in the doctor's office
3)
Kept off site
4)
Kept in a fire-resistant file cabinet
5)
Stored in boxes
1)
Call the insurance carrier and verify the information
2)
Make a photocopy of the patient's insurance card and keep it in the file
3)
Call the patient's employer to verify the information
4)
Call the subscriber of the insurance plan and verify the information
5)
Both A and B
1)
Debt-to-income ratio
2)
Revenue accounts
3)
Assets
4)
Liabilities
5)
Accounts payable
1)
$100
2)
$80
3)
$64
4)
$20
5)
$0
1)
Outgo
2)
Debit-to-income ratio
3)
Assets
4)
Revenue
5)
Liabilities
1)
Open it
2)
Read it
3)
Log it in
4)
Sort it
5)
Date it
1)
St. James, Anne Marie
2)
Saint-Marie, Josephine
3)
St. Joseph, Joseph
4)
St. Elmo, Elmer
5)
Saint-Charles, Angela
1)
Is 61/2 inches long
2)
9 1/2 inches long
3)
Contains a window
4)
Is any type of envelope that can be mailed
1)
Medicaid
2)
Medicare
3)
CHAMPUS
4)
CHIP
5)
TRICARE
1)
Blank endorsement
2)
Restrictive endorsement
3)
Personal endorsement
4)
None of the above - they need no endorsement because they are deposited
1)
Deductible
2)
Benefit
3)
Premium
4)
Funding
5)
Co-pay
1)
Deductible
2)
Benefit
3)
Premium
4)
Funding
5)
Co-pay
1)
Who has been working the longest
2)
Whose birthday falls the closest to the child's
3)
Whose birthday comes first in the year
4)
Who has the higher income
5)
None of the above
1)
Paying the bills for the office
2)
Reviewing the appointment lists
3)
Noting which doctors are in the office for appointments
4)
Noting which doctors are out of the office for various engagements
1)
The reason for the rejection will be on a remittance advice form
2)
The claim should be resubmitted immediately, correcting what was on the remittance advice form
3)
The patient should not be notified
4)
All of the above
5)
None of the above
1)
The envelope must be sealed before being put through the machine
2)
The date must be changed every day
3)
The rent on the meter must be paid weekly
4)
It must be used for first class mail only
5)
All of the above
1)
By subject
2)
Alphabetical
3)
Numerical
4)
Cross-indexed
5)
None of the above
1)
TRICARE Standard
2)
TRICARE Prime
3)
TRICARE Extra
4)
CHAMPVA
5)
Medigap
1)
Two-digit modifier
2)
Three-digit modifier
3)
Two-letter modifier
4)
Three-letter modifier
5)
None of the above
1)
A check on the practice checking account
2)
A check on the office money market account
3)
A check with an ABA number
4)
A check and having it certified
5)
None of the above
98)
1)
Several publishers
2)
The Internet
3)
The American Medical Association
4)
The Department of Health and Human Services
5)
The local Medicare office
1)
Procedure is an unusual one
2)
Should be used when there are complications during the procedure
3)
Procedure has been "bundled"
4)
Identifies new codes for procedures and services
1)
To be of no significance in filing
2)
To be part of the last name
3)
To be part of the first name
4)
To be the middle name
5)
None of the above
1)
World Health Organization
2)
American Medical Association
3)
American Board of Internists
4)
Department of Health and Human Services
5)
Centers for Medicare and Medicaid Services
1)
Usual plan
2)
Customary plan
3)
Federally subsidized plan
4)
Indemnity plan
5)
Reasonable plan
1)
The claim was not filed in a timely manner
2)
The procedures are not linked to the diagnosis
3)
The patient did not sign the assignment of benefits section
4)
The physician is not a participating physician in the plan
5)
The claim is not dated
1)
Reading the document
2)
Checking the document for accuracy
3)
Checking for clarity of the message being sent
4)
Indicating corrections to be made
5)
All of the above
1)
Nurse's notes
2)
Discharge summary and operative reports
3)
Laboratory reports
4)
Insurance records
5)
All of the above
1)
Numerical filing
2)
Color coding
3)
Cross-indexing
4)
Geographic data
5)
None of the above
1)
Past problems
2)
Plans for the patient's treatment
3)
Impressions about the cause of the patient's symptoms that have been proved
4)
Prescriptions
5)
The patient's progress
1)
CMS-5100
2)
CMS-1450
3)
CMS-1500
4)
HIAA-1500
5)
UB-92
1)
A resource-based relative value system (RBRVS)
2)
The Health Care Financing Administration (HCFA)
3)
Title XIX (Title 19)
4)
Diagnosis-related groups (DRGs)
5)
None of the above
1)
Exclusive provider organization plan
2)
Preferred provider organization plan
3)
Independent physicians association plan
4)
Point of service plan
5)
None of the above
1)
Grouped by the kind of services that were provided
2)
Filed in reverse chronological order without grouping them
3)
Organized according to the patient's particular problems
4)
Grouped geographically
5)
Filed in chronological order without grouping them
1)
Good office manager
2)
Office policy manual
3)
Procedure manual
4)
Organizational chart
5)
Bookkeeping system
1)
HMO managed care
2)
Capitation
3)
Fee-for-service
4)
CHIP
5)
Point of service
1)
The federal government
2)
Insurance companies that contract with the federal government
3)
State governments
4)
The Department of Health and Human Services
5)
The Health Care Financing Administration
1)
Every year
2)
Through insurance plans
3)
At each visit
4)
Monthly
5)
Every 6 months
1)
Keep adding to the stock on a regular basis
2)
Keep supplies with the expiration date closest to the current date to the front
3)
Put new supplies closest to the front
4)
Order only when supplies are completely used up
5)
None of the above
1)
Provide statistical information
2)
Provide patients with continuity of care
3)
Provide legal documentation of patient care
4)
All of the above
5)
None of the above
1)
Code the underlying disease first
2)
Use a modifier
3)
Justify the secondary diagnosis
4)
All of the above
5)
None of the above
1)
Length of stay in the hospital
2)
Usual, customary, and reasonable charge
3)
Testing that has to be done
4)
Primary diagnosis
5)
All of the above
1)
Turn off the computer and give it a rest
2)
Leave the computer on so that no data will be lost
3)
Back up each day's work on a disk or magnetic tape
4)
Transfer all computer entries to paper files
5)
None of the above
1)
The patient who experiences burning on urination
2)
The patient who has chest pain when walking up a flight of stairs
3)
The patient who has been stung by a bee and is experiencing difficulty breathing
4)
The patient who coughed up small amounts of blood
5)
All of the above
1)
Jones, Jane
2)
Jones, Louise
3)
Jones, Kristine
4)
Jones, William
5)
Jones, E. W.
1)
Description of the practice and the specialties of the doctors in the practice
2)
Payment policies and types of insurance that the practice accepts
3)
Diagnoses that the doctors deal with
4)
Telephone procedures, including calling hours
5)
Hospitals that the doctors are affiliated with
1)
Numbers
2)
Units
3)
Colors
4)
Digits
5)
ZIP codes
1)
Dates and findings of office visits
2)
Correspondence from other doctors concerning the patient
3)
Financial records pertaining to the patient
4)
Laboratory and x-ray reports
5)
Health history
1)
First class mail
2)
Second class mail
3)
Express mail
4)
Priority mail
5)
Air mail
1)
Ignore the request because too much time has gone by
2)
Draw up a written credit agreement with the patient, stating the minimum amount due each month
3)
Send it to collection anyway
4)
Take the patient to small claims court
5)
Ask the doctor if it's OK
1)
One-digit code
2)
Two-digit code
3)
Three-digit code
4)
Four-digit code
5)
Five-digit code
1)
The patient
2)
The state
3)
The federal government
4)
Office policy
5)
None of the above
1)
Indexed
2)
Coded
3)
Sorted
4)
Annotated
5)
Initialed by the physician
131)
1)
Give patients more flexibility
2)
Require careful scheduling
3)
Can result in lengthy waits for some patients
4)
A, B, and C
5)
A and C
1)
Scheduling appointments
2)
Billing
3)
Insurance form completion
4)
Correspondence
5)
All of the above
1)
$0
2)
$16
3)
$20
4)
$36
5)
$100
1)
S
2)
O
3)
A
4)
P
1)
Surgical scrubbing
2)
Disinfecting
3)
Handwashing
4)
Sanitizing
5)
Wearing gloves
1)
Cranial nerves
2)
Parasympathetic nervous system
3)
Sympathetic nervous system
4)
Spinal nerves of the nervous system
5)
Voluntary nervous system
1)
Patient is breathing
2)
Airway is obstructed
3)
Patient has a pulse
4)
Patient is cyanotic
5)
Heart is beating
1)
Incise
2)
Scrape
3)
Pull back
4)
Control bleeding
5)
Suture
1)
Qualitative tests
2)
Quality control tests
3)
Quantitative tests
4)
Tests of quality assurance
5)
None of the above
1)
The patient's name, address, and telephone number and all other relevant information about the patient
2)
What the patient says about his or her condition
3)
The impressions that the doctor has about the cause of the patient's symptoms
4)
The plan of treatment for the patient's illness
5)
None of the above
1)
Bacterial growth in the urine
2)
Pregnancy
3)
Elevated glucose
4)
UTI
5)
None of the above
1)
First degree
2)
Second degree
3)
Third degree
4)
Fourth degree
1)
Calcium
2)
Nitroglycerin
3)
Sodium chloride
4)
Iron
5)
Insulin
1)
Biologic response modifiers
2)
Antineoplastic drugs
3)
Hematinics
4)
Glucocorticoids
5)
Corticosteroids
1)
Red, lavender, green, blue
2)
Lavender, green, blue, red
3)
Red, green, blue, lavender
4)
Blue, red, green, lavender
5)
Red, blue, green, lavender
1)
Prevent further injury until emergency medical services (EMS) personnel arrive
2)
Make sure that the patient does not sue the medical practice
3)
Teach patients about safety
4)
Make sure the emergency procedures fall within the "good Samaritan" law guidelines
5)
All of the above
1)
Armpit
2)
Rectum
3)
Tympanic membrane
4)
Oral cavity
1)
Gravida 3, para 3
2)
Gravid 4, para 3
3)
Gravid 4, para 4
4)
Gravida 3, para 4
5)
Gravida 7, para 3
1)
S
2)
O
3)
A
4)
P
1)
Sign
2)
Subjective complaint
3)
Assessment
4)
Symptom
5)
Indication