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chapter 9
About this Free Flashcard Deck
Last update by
echsscholar07
on 12/17/2009
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chapter 9
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Flashcard Deck Tags
IDS 180
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chapter 9
Flashcard Review
14
call center metric
15
centralized infrastructure
16
click-through
17
client/server infrastructure
18
cold site
19
collocation facility
20
conversion rate
21
cost-per-thousand (CPM)
22
decentralized infrastructure
23
disaster recovery cost curve
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echsscholar07
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Free Flashcard From chapter 9
Question:
call center metric
Answer:
measuring the success of all call center efforts