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Service Operations

Question:

Describe the service system design matrix:

Answer:

The key dimension is the level of customer/server contact.1. Buffered core: customer has no direct contact.
2. Permeable core: customer has some contact
3. Reactive system: server is reacting to gathered info from customer, total contact

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Last update by chaves on 03/01/2010
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Service Operations
Service Operations
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Question: Describe the service system design matrix:
Answer: The key dimension is the level of customer/server contact.1. Buffered core: customer has no direct contact.2. Permeable core: customer has some contact3. Reactive system: server is reacting to gathered info from customer, total contact